Both the CMA’s Domestic Bulk LPG Market Investigation Order and the Domestic Bulk LPG Market Investigation (Metered Estates) Order require Liquified Petroleum Gas (LPG) providers to notify customers in writing that they are eligible to switch, no sooner than one month before and no later than one month after the end of their exclusive supply contract. Between 20 July 2023 and 31 October 2023 Calor Gas Limited breached both Orders by failing to notify customers in writing that they were nearing the end of their exclusive supply contracts. Calor Gas Limited should have sent letters reminding 5,923 customers of their rights but failed to send them.

Calor Gas has now notified all customers who were affected by the breach.

CMA Finds Calor Gas Limited in Breach of LPG Orders

The CMA has issued a letter to Calor Gas Limited, stating that the company breached both the Domestic Bulk LPG Market Investigation Order and the Domestic Bulk LPG Market Investigation (Metered Estates) Order. These orders require LPG providers to notify customers in writing about their eligibility to switch suppliers. Calor Gas Limited failed to send letters to 5,923 customers reminding them of their rights. The company has now notified all affected customers.

CMA Finds Calor Gas Limited in Breach of LPG Orders

The UK Competition and Markets Authority (CMA) has found that Calor Gas Limited breached the Domestic Bulk LPG Market Investigation Order and the Domestic Bulk LPG Market Investigation (Metered Estates) Order by failing to notify customers of their eligibility to switch suppliers.