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01.03.2024 | 🇵🇱 Polish competition authority
The President of the Office of Competition and Consumer Protection (UOKiK) in Poland has issued a decision regarding Grupa OLX, a popular online marketplace. The decision concerns the sale of "Pakiet ochronny" (Protective Package) on OLX's platform, where consumers who purchased this package faced issues such as receiving damaged or used goods different from what was advertised, and having their complaints rejected by OLX. The UOKiK President found that OLX's practices violated consumer rights and imposed a fine on the company. This case highlights the importance of transparency and fair treatment of consumers in e-commerce platforms, as well as the need for companies to comply with consumer protection regulations to avoid penalties and maintain trust with their users.
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