Epaka, a freight forwarding company in Poland, has been fined over PLN 5.8 million by the UOKiK for using abusive clauses in contracts with consumers. The company shortened the deadline for consumers to file complaints while allowing for an extended response time for claims. The UOKiK found nine abusive clauses in the company's contracts, including misleading information, additional obligations for consumers, and hindrances to the complaint process. The fine serves as a reminder that businesses must provide accurate information and respect consumer rights. The affected industry is the freight forwarding industry. The legal areas concerned are consumer protection and contract law. The legal issues involved include abusive clauses, misleading information, and hindrances to the complaint process.