The Italian Competition Authority imposed fines on health insurance companies Intesa Sanpaolo RBM Salute S.p.A. and Previmedical Servizi per la Sanità Integrativa S.p.A. for unfair commercial practices. The companies were found to have caused delays in processing reimbursement cases, hindered consumers' contractual rights, and made it burdensome for consumers to use insurance services. The investigation revealed issues with the handling of claims, difficulties in contacting customer service, unjustified rejections of reimbursement requests, and failures in implementing effective control systems for claims management activities.<br> The fines were a result of reports from consumers, supervisory activities by Ivass, and additional complaints from consumers experiencing similar issues. The delays in processing cases led to a backlog of claims, inconsistencies in applying policy conditions, and difficulties for consumers in accessing services. Intesa Sanpaolo RBM Salute was found responsible for failing to implement an effective control system to manage critical issues in claims management and ensure a satisfactory level of service for policyholders.