Dutch heat supplier Loek Warmte (previously operating under the name Vestia Energie) has taken measures to ensure that its heat network in Duindorp, a district in the Dutch city of The Hague, functions properly. In 2022, the Netherlands Authority for Consumers and Markets (ACM) imposed multiple orders subject to periodic penalty payments on Vestia in order to ensure that the problems of residents would be resolved. ACM has established that Loek Warmte/Vestia Energie has now implemented all of the imposed measures.
At the time, ACM took enforcement action against Vestia Energie/Loek Warmte because residents had had problems with their heat supply for quite some time already. Residents had been inconvenienced by disruptions as the filters in their heat pump kept getting blocked by dirt in the water from Vestia Energie’s heat network. That is why ACM ordered Vestia Energie/Loek Warmte to clean the filters, and draw up a recovery plan to ensure a secure supply of heat. In addition, Vestia had to send heat consumers clear annual bills that explained how many gigajoules (GJ) of heat they consumed.
As Loek Warmte/Vestia Energie has complied with all of the orders, it does not need to pay any penalty payments, and ACM will wrap up its investigation. ACM will continue to make sure that Loek Warmte continues to supply heat in a reliable manner.
See also

28-07-2022 ACM: Vestia must ensure the proper functioning of the heat network in Duindorp
26-10-2022 Vestia continues to be responsible for a well-functioning heat network in Duindorp (in Dutch)

Dutch heat supplier Loek Warmte resolves heat network issues following enforcement action by ACM

Dutch heat supplier Loek Warmte, formerly known as Vestia Energie, has taken steps to resolve issues with its heat network in Duindorp, The Hague. The Netherlands Authority for Consumers and Markets (ACM) had imposed orders subject to periodic penalty payments on Vestia Energie/Loek Warmte to address the problems faced by residents. The issues included disruptions in heat supply due to blocked filters in the heat pump caused by dirt in the water from Vestia Energie's network. ACM ordered Vestia Energie/Loek Warmte to clean the filters, develop a recovery plan for a secure heat supply, and provide clear annual bills to consumers. Loek Warmte has now implemented all the measures, leading to the conclusion of ACM's investigation. The ACM will continue to monitor Loek Warmte's heat supply to ensure reliability.

Dutch heat supplier Loek Warmte resolves heat network issues following enforcement action by ACM

Dutch heat supplier Loek Warmte (previously Vestia Energie) has implemented measures to address problems with its heat network in Duindorp, The Hague, after facing enforcement action by the Netherlands Authority for Consumers and Markets (ACM).