The ACM received complaints from consumers regarding online stores Bestie on the move and Van Halen mode, which use dropshipping from abroad without properly informing customers. The consumers faced issues with long delivery times, poor product quality, difficult returns, and inadequate refund systems. The ACM requires online stores to clearly disclose when products are shipped from foreign countries, provide realistic delivery times, and have return addresses in the Netherlands. This case highlights the importance of transparency in dropshipping practices to protect consumer rights and ensure informed purchasing decisions. The affected industries are online retail and e-commerce. The legal areas involved are consumer protection and competition law. The legal issues include misleading advertising, inadequate disclosure of information, and unfair commercial practices.