In 2016, the merger between Diebold, Incorporated and Wincor Nixdorf AG was approved by the BWB under binding commitments aimed at maintaining competition in the Financial Self-Service Solutions (FSS) market, which includes ATMs and related services.

In 2023, Diebold Nixdorf GmbH requested a modification of these commitments. The BWB conducted a thorough market survey involving competitors and potential customers, particularly banks, to assess the current market conditions.

The results indicated that the existing commitments remain necessary to address competitive concerns stemming from the merger. No significant changes in circumstances have occurred that would warrant a modification or removal of these commitments.

The commitments are designed to protect competition in the maintenance of FSS devices, given Diebold Nixdorf's strong market position. They ensure that customers can have their ATMs serviced by independent maintenance providers or in-house service teams, with guaranteed access to technical information, support, and original spare parts from Diebold at a reasonable cost.

Key commitments that took effect in 2016 include ensuring interoperability of Diebold Nixdorf's FSS devices with third-party software and allowing maintenance by customers and independent service providers in Austria.