The company that owns the brand delivered incomplete products or products which did not match orders and hindered consumers who complained or requested assistance.

The Italian Competition Authority has imposed a fine of 3.2 million euro on Iris Mobili S.r.l., owner of the Mondo Convenienza brand. The company adopted unlawful conducts in the delivery and assembly of furnitures and furnishings and obstructed consumers in the use of after-sales services.

Although aware of the high number of deliveries of incomplete products and products which did not match orders or that weren’t in perfect conditions, the company did not adopt suitable behaviours to resolve those issues, thus breaching its obligation of professional diligence as provided for by the Consumer Code. In addition, it obstructed the rights of consumers by setting restrictive time limits for complaints and restrictions on the right to obtain a replacement of the products or a refund of the amount paid.

In this way, Mondo Convenienza considerably limited consumers’ freedom of choice.

These infringements concern an important stage in the consumer relationship or the proper execution of the sales contract; specifically, the complete and correct delivery of the item(s) purchased, the provision of an after-sales service, a refund in the event of withdrawal and the provision of compensatory measures for any inconvenience suffered by consumers.

Rome, 28 March 2024

Italian Competition Authority Fines Mondo Convenienza for Consumer Rights Violations

Iris Mobili S.r.l., the company behind the Mondo Convenienza brand, has been fined for breaching consumer rights regulations by delivering incomplete or incorrect products and obstructing consumers in after-sales services. The company failed to address issues with deliveries, set restrictive time limits for complaints, and limited consumers' options for replacements or refunds. These actions violated the Consumer Code and impeded consumers' freedom of choice. The Italian Competition Authority imposed a 3.2 million euro fine on Iris Mobili S.r.l. for these violations, highlighting the importance of proper execution of sales contracts and consumer relationships.

Italian Competition Authority Fines Mondo Convenienza for Consumer Rights Violations

Iris Mobili S.r.l., owner of the Mondo Convenienza brand, has been fined 3.2 million euros by the Italian Competition Authority for obstructing consumers in after-sales services and delivering incomplete or incorrect products.