The Netherlands Authority for Consumers and Markets (ACM) is set to keep a vigilant eye on energy supplier Clean Energy during the transition of contracts from HEM (Hollandse Energie Maatschappij). This oversight comes after ACM revoked HEM's supply licenses due to its inability to provide energy securely, effective from December 12, 2024.

Clean Energy will assume HEM's contracts under the same rates and conditions, ensuring that customers continue to receive natural gas and electricity without interruption. Customers will soon receive communication from Clean Energy detailing their new contracts and will have the option to either remain with Clean Energy or switch suppliers within a 30-day period at no cost.

ACM advises customers to carefully review their new rates and make informed decisions regarding their energy supplier. Should customers choose to switch after the 30-day window, Clean Energy reserves the right to impose an early-termination fee.

As HEM has lost its licenses to supply energy, ACM has activated a procedure to guarantee that customers will continue to receive their energy services. This procedure, outlined in the Dutch Electricity Act and the Dutch Gas Act, allows a supplier a limited time to find a new provider for its customers after license revocation. In this instance, Clean Energy has been designated as the new supplier.