The GVH required Viber Media to implement measures to enhance consumer understanding of the platform's features and enable more informed decisions regarding the service.

The investigation was initiated due to inadequate information in Hungarian about Viber's free and secure services, with obligations voluntarily undertaken by the company to protect Hungarian consumers' interests.

Viber Media committed to providing additional data protection information before registration, introducing a new ad-free subscription service, Viber Plus, and developing a Hungarian-language chat-bot for informing users about online data privacy and security.

The GVH collaborated with the National Authority for Data Protection and Freedom of Information to ensure Viber's behavior aligns with the latest European data protection standards, part of its ongoing scrutiny of major tech companies' market conduct.