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29.01.2024 | 🇵🇱 Polish competition authority
The President of UOKiK has issued two decisions against energy company Enea S.A., requiring the company to compensate consumers for misleading pricing practices and unjustified penalties for early termination of contracts. Enea offered fixed-price electricity contracts but failed to clearly disclose additional monthly fees, leading to potential consumer confusion. The company also imposed penalties for early contract termination without justification. Affected consumers will be entitled to reimbursement of the unjustly collected fees. The decisions highlight the importance of clear and transparent information disclosure to consumers and the need to avoid unfair contract terms. The energy sector is a priority for UOKiK, which regularly monitors industry practices and takes action against companies that violate consumer rights.
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