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Protecting Seniors from Online Scams and Unfair Sales Practices

18.01.2024 | 🇵🇱 Polish competition authority

With Grandparents' Day approaching, it's important to be aware of the risks seniors face when shopping online and attending sales events, and to provide them with information and support to protect themselves.


As Grandparents' Day approaches, the Consumer Protection Office (UOKiK) reminds the public about the risks seniors face when shopping online and attending sales events. Cyber scammers target active seniors online, and dishonest businesses manipulate and pressure them into making purchases. The UOKiK advises seniors to be cautious, not to sign documents under pressure, and to seek the company of a trusted person when attending appointments or undergoing medical tests. The UOKiK also highlights the rights of consumers, including the right to cancel certain types of contracts within specific timeframes. It warns against making financial agreements during sales events or trips, as these contracts are invalid. The UOKiK emphasizes that no one can take away a consumer's rights, even if they sign a statement to that effect. The UOKiK also warns that some businesses try to bypass the law by offering to transport seniors to their homes to sign contracts. The UOKiK recommends that seniors and their families listen to podcasts, watch webinars, and participate in events that provide information on consumer rights and protection. The UOKiK provides additional resources for consumers and media contacts for further information.

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