Part 2 of the Order requires private motor insurers and brokers to provide an explanation of what No Claims Bonus (NCB) Protection is, and what its benefits and costs are. They must do this by providing customers with the NCB Protection Information and Statement specified in the Order in a clear and prominent manner at the time of making an NCB Protection offer.



Prima breached Part 2 of the Order by:


  
    

understating the cost of the NCB Protection by around £30 on average for some customers
  
  
    

failing to provide the required NCB Protection Statement and Information to some customers
  
  
    

providing a non-compliant NCB Protection Statement and failing to provide the required NCB Protection Information to some customers
  
  
    

providing the customers who accepted an oral NCB Protection Offer with policy documents that failed to include the prescribed NCB Protection Information
  




The breaches occurred between October 2022 and 16 February 2024 and affected 38,386 customers overall.

CMA Investigates Prima Subsidiary Limited for Breach of Private Motor Insurance Order

The Competition and Markets Authority (CMA) has sent a letter to Prima Subsidiary Limited regarding a breach of Part 2 of the Private Motor Insurance Order. This breach pertains to the requirement for private motor insurers and brokers to explain No Claims Bonus (NCB) Protection, its benefits, and costs to customers at the time of offering NCB Protection.

Prima Subsidiary Limited breached the Order by understating the cost of NCB Protection for some customers, failing to provide the required NCB Protection Statement and Information to certain customers, issuing a non-compliant NCB Protection Statement, and failing to provide the necessary NCB Protection Information to some customers who accepted an oral NCB Protection Offer.

The breaches occurred between October 2022 and February 16, 2024, impacting a total of 38,386 customers.



CMA Investigates Prima Subsidiary Limited for Breach of Private Motor Insurance Order

Prima Subsidiary Limited is under scrutiny by the CMA for breaching regulations related to No Claims Bonus Protection in the private motor insurance sector.