According to the Authority, Booking is implementing a strategy aimed at reducing the freedom of Italian hotels in setting prices for the online sales channels. This strategy is likely to result in exclusionary effects in the market for online hotel intermediation and booking services.


The Italian Competition Authority (AGCM) has opened an investigation concerning Booking.com (Italia) S.r.l., Booking.com B.V. e Booking.com International B.V. to ascertain an alleged abuse of dominant position in the market for online intermediation and booking services, in breach of Art. 102 TFEU.


More specifically, Booking is allegedly granting to the hotels that join the Preferred Partner Programme (and its extension Preferred Plus) advantages in terms of visibility of their own offerings in the search results, in exchange for higher commission fees and a commitment to offer “competitive” prices on Booking.com, namely prices not higher than those applied by hotels on their own websites or platforms of other online travel agencies (so-called OTAs). Meanwhile, when its capillary and sophisticated monitoring activity finds that a hotel partner offers better prices on other online channels, Booking reserves the right to apply, without the consent of its hotel partners, a discount (the so-called Booking Sponsored Benefit) in order to align prices on its platform to the best online offer available.


Overall, this strategy is likely to hinder the unfolding of an effective competition in the (at least) national market for the online hotel intermediation and booking services, to the detriment of other OTAs, with adverse effects on hotels and ultimately consumers, in terms of higher prices and less choice for intermediation and booking services.


Yesterday, AGCM’s officials carried out inspections at the premises of Booking.com (Italia) S.r.l., aided by the Special Antitrust Unit of the Italian Financial Police (Guardia di Finanza).


Rome, 22 march 2024

Italian Competition Authority Investigates Booking for Alleged Abuse of Dominant Position

The Italian Competition Authority (AGCM) has initiated an investigation into Booking.com for potential abuse of dominant position under Art. 102 TFEU. Booking is accused of implementing a strategy that limits Italian hotels' pricing autonomy by offering advantages to hotels in its Preferred Partner Programme in exchange for price commitments and higher commission fees. This alleged conduct may hinder competition in the online hotel intermediation market, impacting other online travel agencies (OTAs), hotels, and consumers. AGCM officials conducted inspections at Booking.com's premises with the assistance of the Italian Financial Police.

Italian Competition Authority Investigates Booking for Alleged Abuse of Dominant Position

The Italian Competition Authority is investigating Booking.com for potentially abusing its dominant position by restricting Italian hotels' pricing freedom in online sales channels.