
    
            <p>Energy supplier DGB has notified the Netherlands Authority of Consumers and Markets (<abbr title="Authority for Consumers &amp; Markets">ACM</abbr>) of its plans to leave the Dutch energy market on 1 May 2024. All customers of DGB will be transferred to Volti, a so-called reseller of Kikker Energie. ACM will keep an extra close watch on DGB and Volti/Kikker Energie, and will see to it that customers are transferred correctly and that all customers of DGB receive a final bill and are paid out any outstanding credit balances.</p>
<p>DGB has sent all customers a letter informing them that, from May 1, Volti/Kikker Energie will be their new supplier. If customers do not wish to be transferred to Volti/Kikker Energie, they have the opportunity to terminate their contracts before 1 May 2024 free of charge. Customers that accept their transfers will get new contracts from Volti with the same rates and the same end dates. However, the new rules for early-termination fees, which went into force in 2023, will apply to those contracts.</p>

      

ACM Monitoring Energy Suppliers DGB and Kikker Energie

Energy supplier DGB is exiting the Dutch energy market, transferring customers to Volti, a reseller of Kikker Energie. The ACM is closely monitoring the transfer to ensure customers are treated fairly, receive final bills, and any outstanding balances are settled. Customers have the option to opt-out before the transfer date. The new contracts with Volti will maintain the same rates and end dates, but early-termination fees introduced in 2023 will apply. The ACM's oversight aims to safeguard competition and consumer rights in the energy market.

ACM Monitoring Energy Suppliers DGB and Kikker Energie

Energy supplier DGB is leaving the Dutch energy market, transferring all customers to Volti, a reseller of Kikker Energie, prompting the Netherlands Authority of Consumers and Markets (ACM) to closely monitor the process.