The Competition and Markets Authority (CMA) has issued a letter to Direct Line Group Limited, highlighting a breach of the Private Motor Insurance Order. The breach pertains to the failure of the company to provide essential information to customers regarding their No Claims Bonus Protection.

Specifically, Direct Line Group did not deliver the required No Claims Bonus Protection Information and Statement to at least 320 customers during the period from June 2023 to January 18, 2024. This oversight raises concerns about compliance with regulatory obligations aimed at protecting consumer rights in the insurance sector.

The CMA's action underscores the importance of adherence to the Private Motor Insurance Order, which is designed to ensure that customers receive critical information that can affect their insurance premiums and coverage options.