Ortho-relief, an online dropshipping store, faced complaints regarding product quality, delivery time, customer service, and refunds, prompting ACM's intervention. The store will cease operations on 1 November and is refunding affected consumers.

ACM emphasizes the importance of clear information and compliance with rules in dropshipping. Dropshippers causing issues are held accountable, as seen in this case where consumer refunds were prioritized.

Dropshipping involves selling products not in stock, directly delivered by a third party. Key rules include clear delivery time disclosure, mentioning products shipped from other countries, and providing return addresses and costs information.

Consumers are advised to research dropshipping websites thoroughly, checking reviews, cost information, return policies, and seller details before making purchases. ACM recommends caution, especially with new or unfamiliar online stores.